Account Manager

The Sales Executive position is responsible for managing assigned territory. Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job. The candidate is expected to utilize their existing network to generate new business opportunities within his territory.

Key Outcomes/Responsibilities

Customer Satisfaction: managing the relationship with the customers to prevent attrition.

Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested

Continuous improvement: Sales Executives should bring savings projects to the customer to help improve the process

Actions: proposing chemical and/or digital solutions to lower customers’ costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls

Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications

Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications

Reporting/Service: Servicing the account in a manner that keeps the customer happy.

Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment

Basic Qualifications

• Bachelor’s degree
• Job Related Experience: 7-9 years
• Talent development
• Facilitation/training skills
• Metrics/data analytics
• Communication training